CASE STUDIES

Public Sector:
Robotic process automation (RPA)

The implementation of Robotic Process Automation (RPA) in the public sector offers a unique opportunity to increase efficiency and productivity, allowing government entities to dedicate more time and resources to offering quality services to citizens.

RPA in public sector services allows reducing operational costs

Automating administrative tasks relieves operational pressure, especially in situations of high workload or staffing constraints, ensuring continued operational efficiency. RPA stands out as an agile tool, easy to implement and scalable in rapidly changing environments. RPA stands out as an agile, easy-to-deploy and scalable tool in fast-changing environments.

Public Sector

Achieve key benefits with RPA

Acceleration of Document Validation

Up to 95% improvement in validation speed

365x24x7 Assistance

Reduction of operating costs through the constant availability of automation.

Improved Decision Making

High-quality data to support informed decisions.

Benefits of RPA for the public sector

Improve querying

RPA allows you to have all the information located in a single place. This avoids lack of coordination between departments, guaranteeing efficient and precise responses.

Agility in creating reports

Decision makers can leverage automation to efficiently collect and organize data. This simplifies the creation of reports, allowing for faster analysis and the drawing of conclusions in an agile manner.

Improving citizen care

This technology allows us to solve common problems that citizens face when interacting with the administration, such as long waits, slow procedures, handling large volumes of documentation and lack of coordination. This improvement in service contributes to a more efficient and satisfactory citizen experience.

Reduction of the official’s workload.

RPA enables efficient workload distribution between bots and public employees. This translates into a significant decrease in the workload of each employee, optimizing time and productivity.

Specific use cases

Maximizing data pressure

Most citizen-public sector interactions involve forms and applications. Automation maximizes data pressure by eliminating the need for manual transfer from requests to internal systems, reducing errors and speeding up processes.

Manual data transfer automation

RPA collects data from different channels, such as emails, online forms, and scanned documents. This facilitates the automated processing of online forms and requests for civil or social services, optimizing operational efficiency.

HR databases.

Human resources processes in the public sector, such as data management, payroll, onboarding and terminations, find an efficient solution through RPA. Automation simplifies repetitive and standardized tasks, improving accuracy and effectiveness in HR management.

These cases exemplify our commitment to providing effective automation solutions for the telecommunications sector, improving operational efficiency and customer experience.

Automated solutions for Smart businesses

If you have questions, need advice, or are ready to take the next step towards digitalization, we’d love to hear from you!

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